SHIPPING / RETURNS
When will my order be shipped?
All orders are shipped from our warehouse in Sweden and are normally dispatched within 24 hours on business days. The forwarder collects orders once a day. As soon as your order is packed and ready for shipping, you will receive an e-mail with tracking details. Please allow 48 hours for the tracking link to be updated. If you do not receive a tracking link, please contact us. Contact our team here
We always do our best to ship your order as soon as possible. However, peak periods such as holidays, sales, campaigns and new releases can result in a higher number of incoming orders, meaning that the processing time of your order might be a bit longer than usual.
Which delivery option do you offer?
We utilize different shipping partners, depending on the size of your order and which country you order from. Choose your shipping method in the checkout.
Where do you ship?
We currently ship Worldwide.
How long is the delivery time?
Sweden: 2-4 business days
Europe: 2-4 business days
USA and Canada: 4-6 business days
Other countries: 4-6 business days
Shipping times are calculated from the date your order is dispatched from our warehouse and are estimates provided by the shipping carrier. Please note that delays may occur due to high volumes with the carrier or an increased number of orders being processed at our warehouse. Should we become aware of any further or unexpected delays affecting your order, we will contact you directly.
How much does shipping cost?
The Shipping cost is displayed in checkout
We currently ship Delivery Duty Paid (DDP) to all countries in the European Union, as well as the United states, United Kingdom & Norway. Meaning there is no extra charges at delivery!
All other locations are shipped to on a Delivery Duty Unpaid (DDU) basis. This means that it is the customers responsibility to pay for any of the destination country’s customs charges, duties, or taxes.
Note: Tariff rates and trade policies are subject to change based on ongoing negotiations and policy decisions. Consumers should stay informed about the latest developments to understand the potential impact on pricing.
What happens if I do not collect my parcel?
In the event that your products are returned to us due to a failure to pick up your package, we will have to charge a fee of 30 EUR / 30 USD / 30 GBP / 300 NOK / 300 SEK / 200 DKK. This covers the shipping to and from you, as well as handling and restocking of the products. The fee will be deducted from your refund.
What happens if my package or my products arrive damaged?
If you think your order is damaged or faulty please reach out to customer@arakii.com with your order number, photographs and a description detailing the issue within 3 days of receiving your order. As soon as we have reviewed the pictures and description, we will get back to you with a suitable solution.
I did not receive my package
If you have not received your order within the expected delivery timeframe, please contact our Customer Service team and we will be happy to assist you in investigating the shipment.
Please note that Arakii cannot be held responsible for packages that are confirmed as delivered but are subsequently lost or stolen after delivery. For certain orders, a signature may be required upon delivery. Once the package has been delivered to the address provided at checkout and confirmed as received, responsibility for the package passes to the recipient.
Can I return my order?
You are always welcome to return your order by the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, tags and/or labels) within 14 days of receiving a product ordered. Please note, any initial shipping fee will not be refunded, and a return shipping fee will be charged (99 kr for the return shipping in Sweden, 15 Euros for rest of the world) Please remember to keep your tracking number until we have confirmed the return.
Eventual costs for customs for markets shipped by DDU (Delivery Duty Unpaid) shipping terms, will not be covered by Arakii.
How do I make a return?
We don't have return labels in our packages. Instead, you can Create your return here
Sign in with your order number and e-mail address and choose between exchange or return.
Pack your return securely with original packaging, tags and/or labels, with the return form and order number inside.
Attach the return label. Make sure you’ve removed the original package label.
Please note:
All returns must be registered in our portal.
All returns must be shipped back to us within 14 days of delivery. This applies for full-priced and sale pieces.
All pieces must be returned in their original condition, with all tags attached. Worn or damaged pieces will not be accepted for return, unless you have contacted us separately with a specific claim and we have accepted.
When shipping your return, make sure the parcel is securely sealed, to avoid any damage.
The return fee will be deducted from your refund.
When your package reaches our warehouse, expect your refund within 10 business days, during busy periods it may take a little longer.
I want to exchange my item. How do I proceed?
If you wish to exchange an item for a different size or color, please follow the return steps.
Create your exchange here
Can I make changes to my order after the order has been placed?
Please note that we cannot change items in your order. You can cancel your order as long as it is not yet shipped from our warehouse. After that, you can just place a new order with the correct items Contact our team here
Can I cancel my order?
If you wish to request cancellation of an order, please fill out this form or contact our customer service team.
Our Customer Service team is available Monday–Friday from 8:00 to 17:00 CET. Requests received outside of these hours are reviewed on the next business day. Unfortunately, by the time one of our Customer Service agents can review a cancellation request, our warehouse may already have started processing the order. For this reason, we are unfortunately unable to guarantee that an order can always be canceled before shipment.
However you can always use your right to withdraw or return your order, within 14 days upon your receival date.
How do I make a claim?
If you receive an item that is defective or damaged, please contact our Customer Service team within 3 days of receiving your order.
To submit a claim, please provide a detailed description of the issue and attach clear images showing the defect or damage. Once we have reviewed the information provided, we will get back to you with a suitable solution.
Customer Service
If you need assistance please Contact our team here
Our Customer Service team is available Monday–Friday, 08:00–17:00 CET. Requests received outside these hours will be reviewed on the next business day.