SHIPPING & RETURNS

SHIPPING / RETURNS

Can I track my order?

Your order will be packaged and sent out as soon as possible. As soon as it has been picked up by the freight company we will activate your parcel number, after which you will receive another email that includes the tracking link. It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us at [email protected]

Which delivery option do you offer?

We utilize different shipping partners, depending on the size of your order and which country you order from.

How long is the delivery time?

Sweden: 1-3 working days
Europe: 2-3 working days
USA and Canada: 3-5 working days
Other countries: 4-5 working days
Please note that a delay can occur at high pressure at the shipping company or a higher number of orders received in our warehouse. We will contact you personally regarding any further or unexpected delays of your order.

Where do you ship?

We currently ship to the EU, UK, Norway, Canada and USA.

How much does shipping cost?

If your order amount exceeds 150 Euro and you are within the EU and UK  your shipping is free and if your order amount exceeds 300 Euro and you are within the USA, Canada and Norway your shipping is free. We ship on a DDP basis  (delivery duty paid) to the UK, USA, Canada and Norway which means that VAT and duties are included in your final shipping price.

Otherwise the shipping prices are: 
EU: 20 Euros
United Kingdom, Schweiz, USA and Canada: 40 Euros
Norway: 40 Euros
Sweden: 99 SEK


We utilize different shipping partners, depending on the size of your order and which country you order from. 

What happens if I do not collect my parcel?

In the event that your products are returned to us due to a failure to pick up your package, we will have to charge a fee of 30 Euros. This covers the shipping to and from you, as well as handling and restocking of the products. The fee will be deducted from your refund.

What happens if my package or my products arrive damaged?

If you think your order is damaged or faulty please reach out to [email protected] with your order number, photographs and a description detailing the issue. As soon as we have received the pictures and description, we will process your request.

Can I return my order?

You are always welcome to return your order by the original method of payment as long as the item(s) are returned in a resalable condition (with original packaging, tags and/or labels) within 14 days of receiving a product ordered. Please note, any initial shipping fee will not be refunded, and a return shipping fee will be charged (99 kr for the return shipping in Sweden, 20 Euros within EU and 40 EUR for UK, Schweiz USA, Canada and Norway). Please remember to keep your tracking number until we have confirmed the return.

If you would like to return your order, please follow the below instructions:

For returns:

  • Fill out the return form that’s included in your original package, informing us of the reason for your return.
  • Package your return securely (with original packaging, tags and/or labels) with the return form and order number inside.
  • Attach the return label (included in your original package). Make sure you’ve removed the original package label. Return your package at the same Servicepoint where you collected your order. 

Please note:

  • All returns have to have a filled out return form.
  • All returns have to be shipped back to us within 14 days of delivery. This applies for full-priced and sale pieces.
  • All pieces must be returned in their original condition, with all tags attached. Worn or damaged pieces will not be accepted for return, unless you have contacted us separately with a specific claim and we have accepted.
  • When shipping your return, make sure the parcel is securely sealed, to avoid any damage.
  • Return shipping will be at your own cost, and will be deducted from your refund.

Can I make changes to my order after the order has been placed?

You can change your order as long as it is not yet shipped from our warehouse. Orders made before 12.00 will be shipped the same day. Please contact us at [email protected] as soon as possible to change your order.

I want to exchange my item. How do I proceed?

If you wish to exchange an item for a different size or color, please follow the return steps and place a new order. Please note, any initial shipping fee will not be refunded, and a return shipping fee will be charged.

FAQ

Most frequent questions and answers

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NEWSLETTER

Love,
ARAKII